In order to engage effectively, individuals in organisations must understand one another. This article is not about the relatively simple understanding of day to day communications – even though we often get that wrong! This is about the more complex challenge of really understanding people; how they are wired, why they do the things they do and what they need from us. It is relevant to how peers understand each other and collaborate more effectively. It impacts on how we craft offerings to customers, learners and users. It is especially important for leaders who need to harness the unique contributions of each employee.
Understanding and interpreting behaviour in the workplace is complex and impacted by a number of variables. One of the most important is the lens or perspective through which individual behaviour manifests as well as the way in which it is interpreted and understood by others.
Each of us has our own individ